Your Mobile Automation Team for
System Support
One Number To Call For Local Support
844-ROCRICH
Rocrich offers local support for our customers—no matter where they’re located. We have an extensive network of 460 support locations to provide quick, on-site service. We also have five North American parts distribution centers maintaining a stock to support our projects.
Rocrich System Support Options
The best piece of mind you can buy for your mobile robots is a Rocrich Service Contract. There are three levels of service:
Support
- 8 AM – 5 PM central or call center support, 24/7 for urgent issues
- Remote diagnostics
- Software support and maintenance
- Annual maintenance audit
- Email support for non-urgent issues
Basic
- 8 AM – 5 PM central or call center support, 24/7 for urgent issues
- Remote diagnostics
- Software support and maintenance
- Annual maintenance audit
- Email support for non-urgent issues
- Includes periodic maintenance
Full
- 8 AM – 5 PM central or call center support, 24/7 for urgent issues
- Remote diagnostics
- Software support and maintenance
- Annual maintenance audit
- Email support for non-urgent issues
- Includes periodic maintenance
- All breakdown repairs covered by the contract
Optional Support Items
Change your level of support during the contract period
Customer technician training for self-support
Every customer requires a different level of support. Ask your Rocrich team member if you want to start, extend or change your support contract.
