Your Mobile Automation Team for
System Support
One Number To Call For Local Support
844-ROCRICH
Rocrich offers local support for our customers—no matter where they’re located. We have an extensive network of 460 support locations to provide quick, on-site service and repair. We also have five North American parts distribution centers maintaining a stock to support our projects.
We provide repair and maintenance services for AGVs. Our technicians offer on-site installation services, and our network of service locations offer the parts required for the repair and maintenance of AGVs and associated equipment that we provided.
Rocrich System Support Options
The best piece of mind you can buy for your mobile robots is a Rocrich Service Contract. There are three levels of service:
Support
- 8 AM – 5 PM central or call center support, 24/7 for urgent issues
- Remote diagnostics
- Software support and maintenance
- Annual maintenance audit
- Email support for non-urgent issues
Basic
- 8 AM – 5 PM central or call center support, 24/7 for urgent issues
- Remote diagnostics
- Software support and maintenance
- Annual maintenance audit
- Email support for non-urgent issues
- Includes periodic maintenance
Full
- 8 AM – 5 PM central or call center support, 24/7 for urgent issues
- Remote diagnostics
- Software support and maintenance
- Annual maintenance audit
- Email support for non-urgent issues
- Includes periodic maintenance
- All breakdown repairs covered by the contract
Optional Support Items
Change your level of support during the contract period
Customer technician training for self-support
Every customer requires a different level of support. Ask your Rocrich team member if you want to start, extend or change your support contract.
We offer a standard, 2-year warranty on your entire solution. To find out what we offer in terms of extended warranties, please contact your sales manager or info@rocrich.com
One of the benefits of investing in a solution with Rocrich is that our team of solution consultants and project managers will help plan all the details possible. This includes the AGVs of course but also covers any warehouse and inventory software our system must interface with—such as warehouse periphery like bar code readers, RFID scanners, automatic doors or conveyors—as well as assist in the placement of reflectors in your warehouse layout to make your solution as safe and effective as possible.
